Troika Consulting

Get practical and imaginative help from colleagues immediately

Overview

Peer to peer coaching helps with discovering everyday solutions, revealing patterns, and refining prototypes. This is a simple and effective way to extend coaching support for individuals beyond formal reporting relationships.

 

How to use it

  • Refine skills in asking for help.
  • Learn to formulate problems and challenges clearly.
  • Refine consulting and listening skills.
  • Generate wisdom that helps you work across disciplines and functional silos.
  • Actively build trust through mutual support.
  • Create conditions for unimagined solutions to emerge.
  • Begin and end staff meetings.
  • Give participants time to formulate and sift next steps after a presentation.
  • At conferences and large group meetings.

How to apply it

Start:

Participants are asked, “What is your challenge? What kind of help do you need?

Setting:

Groups of three, seated, knee-to-knee is preferred.People with diverse backgrounds and perspectives are most helpful. Everyone has an equal opportunity to contribute.

Materials:
  • Meld with 15% Solutions: each client shares their 15% Solutions, asking for coaching.
  • Invite the client to face away from their consultants once the question has been shared and clarified (this deepens curiosity, listening, empathy and risk-taking for all).
  • Generate only questions to clarify the challenge: no advice giving (aka Q-Storming).
  • Link to Helping Heuristics, Heard Seen Respected (HSR), Five Whys.
Time/Steps:
  • 1 minute: Participants reflect on a consulting question they plan to ask (when they are the client).
  • 1-2 minutes: One participant (the ‘client’) shares their question with the others, who are ‘consultants’.
  • 1-2 minutes: Consultants ask the client clarifying questions.
  • 4-5 minutes: Together, the consultants generate ideas, suggestions, coaching advice.
  • 1-2 minutes: The client shares what was most valuable about the experience.
  • Switch to next person and repeat.

Tips

  • Invite mixing of roles within each Troika.
  • Try to notice the pattern of support offered. The autopilot is to lovingly provoke by telling the client “what you see that they do not see”.
  • If the first round is weak, try again.
  • Questions that spark self-understanding or self-correction may be more powerful than advice about what to do.
  • Try to stay focused on self-reflection by asking, “What is happening here?  How are you experiencing what is happening?”

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